Process Mapping

The course looks at the importance of process mapping, establishment of process framework/critical success factors, assessment of the impact of a process change and development of an action plan for application of process improvement.

Objectives
To provide attendees with:
An awareness of the requirements for process mapping in applicable management standards.
An understanding of process mapping and analysis techniques.
An understanding of the need to identify and apply balanced process measures and how process measures (e.g. KPI’s) should be used.

Course dates 3 April 08, 19 June 08

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For further information please telephone +44(0)1257 471345 or email Sue Edwards.